Returns & Exchanges
At Hello.LA.Girl, we want you to glow with confidence; if you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unopened beauty products. Please ensure all items remain in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Secure Your Package
Carefully pack the unused products in their original boxes with all protective seals intact to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing