Frequently Asked Questions
Everything you need to know about shopping with Hello.LA.Girl
Are your beauty products cruelty-free?
Absolutely. At Hello.LA.Girl, we are committed to ethical beauty. All our products are 100% cruelty-free and are never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy on most items. For hygiene reasons, beauty products must be unopened, unused, and in their original packaging to be eligible for a refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer professional discounts for makeup artists?
Yes, we love supporting the pro community! Please visit our 'Pro Program' page to submit your credentials and apply for an exclusive industry discount.